Refund and Returns Policy

1. Delivery & Pick-ups
   – Ensure the goods fit in your intended areas. Our company is not responsible if the goods do not fit.
   – For identity verification, you may be required to show your driver’s license or credit card.
   – Delivery times are approximate, and we are not liable for delays.
   – Cancellations or rescheduling within two business days of delivery date may incur charges.
   – Delivery assumes reasonable access is available. If access is unavailable or you are not present with ID proof, additional charges apply.
   – Protect your floors and internal surfaces before delivery, as we are not responsible for any delivery-related damage.
   – Extra handling, such as stairs, may incur additional charges.
   – RTA (ready to assemble) items require self-assembly.
   – Packaging disposal is available for an additional charge. Otherwise, we do not remove packaging.
   – Our staff cannot assist in lifting goods during pick-up; ensure you have help and proper materials for safe transport.
   – Inspect goods upon receipt. Report any damage immediately. Once accepted, we are not liable for any subsequent damage.
2. Payments
   – Online Transactions: Accept credit card, PayPal, Zip, Afterpay; full payment at time of purchase. Photo ID and credit card verification may be required on delivery/pickup.
   – Deposits: Made to order (bespoke or custom made) transactions need a 50% deposit. Online transactions, including delivery and additional charges, require full payment at purchase. Phone orders require a 10% deposit, balance via direct debit, in-store, or Zip.
3. Cancellations
   – Made to order cancellations incur a 50% fee. Refund will be after deducting the cancellation fee.
   – Full refund if we are unable to supply goods
   – Non-refundable soft furnishing items unless faulty.
4. Refund Policy
   – Guarantees under Australian Consumer Law (ACL) apply. Replacement, refund for major failure, or repair for minor failures.
   – No refunds for change of mind.
   – Refunds for credit card/Eftpos payments via bank transfer. Other payments refunded through the original method.
   – Phone payment refunds may require additional verification.
5. Warranties
   – Supplier warranties against defects: Timber (1 year structural), Lounge (5 years frames, 3 years seating/mechanisms, 1 year stitching/covering), Electric Recliners (3 years motors/mechanisms, 1 year on lights, USB, switches, bluetooth).
   – Warranties cover repairs or replacement at our discretion, excluding exposure and general usage.
   – Additional rights under ACL apply. Claim by contacting our office or mail to our Warranties Officer. Claim costs are the customer’s responsibility.
6. Proof of Purchase
   – Required for refund, exchange, repair, warranty claims. Keep your invoices/receipts; our records are limited.
7. General Terms & Conditions
   – Website’s General Terms and Conditions apply. In case of inconsistency, website terms prevail.
8. Direct Marketing
   – We may send information about products, services, promotions from us or third parties.
   – Your personal information will not be shared for marketing without notice. Opt-out option available.
   – For details on data collection, usage, and opting out, refer to our Privacy Policy on our website.

Terms and conditions are subject to change. It’s your responsibility to check updated terms on our website.