Afromojo Privacy Policy

Afromojo recognises the importance of protecting your privacy and the rights of individuals in relation to their Personal Information. This Privacy Policy explains how we collect, manage, use, and disclose your Personal Information.

We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and comply with all of its requirements regarding the collection, management, and disclosure of your Personal Information. For more information, visit www.oaic.gov.au.

What Is Personal Information?

“Personal Information” means any information or an opinion that identifies an individual, or could reasonably be used to identify an individual. This may include your name, address, telephone number, email address, occupation, and details about your interactions with us.

What Personal Information Do We Collect and Hold?

Depending on our relationship with you, we may collect various types of Personal Information, including:

  • Identification Details: Your name, residential address, and date of birth.
  • Contact Details: Your telephone number, mailing address, and email address.
  • Delivery Information: GPS location, time zone, and photos (for logistics purposes).
  • Demographics: Date of birth, gender, age, purchase history, income, occupation, hobbies, and interests.
  • Confirmation of Identity: Details such as driver’s licence number and passport information.
  • Product and Service Information: Details of the products and services you have purchased or enquired about, including any additional information necessary to deliver those products and services.
  • Business Partner and Work Details: When you engage with us as a business partner, service provider, contractor, or agent, we may collect relevant business details and performance-related information.
  • Job Applicant Details: If you apply for a job with us, we may collect information contained in your job application or résumé, along with references and other supporting details.
  • Financial Information: Methods of payment, credit reports, and details provided in relation to finance applications or credit requests.
  • Feedback: Information you provide through our website, service centre, surveys, or during interactions with our representatives.
  • Health Information: Information that is reasonably necessary to protect the health and safety of our premises, staff, and customers.
  • Analytics: Data gathered indirectly through your use of our websites or online presence, including IP addresses.

The specific Personal Information we collect will depend on the services you use and our interactions with you. We only collect information that we need for these purposes.

Employees

We collect Personal Information from our employees such as name, address, telephone and email contacts, bank account details, emergency contact information, and employment records (e.g., position descriptions and work-related details). While some of this information is required by law, we also collect it to support our business operations (for example, to ensure employees are paid, to manage the employment relationship, and to maintain a safe workplace).

Whenever possible, we obtain Personal Information directly from our employees. In certain situations, however, we may collect such information indirectly (for example, from colleagues or external entities during background checks).

Some Personal Information, such as work email addresses and telephone numbers, may be publicly available and necessary for carrying out an employee’s role. Sensitive information is stored in secure locations, and employee records are retained in accordance with applicable laws and data retention requirements.

How Do We Collect Your Personal Information?

Direct Collection:
We collect Personal Information directly from you through various methods, including:

  • Your access and use of our website.
  • Conversations and communications with our representatives.
  • Completion of applications, purchase orders, or quote requests.
  • Visits to our premises.
  • In-store or online purchases.
  • Applications for finance.
  • Requests for further information or registration of your details on our website.
  • Participation in surveys or other research activities.
  • Entries in promotions, sweepstakes, or contests.
  • Subscriptions to our mailing list or membership program.
  • Social media interactions.
  • Job applications or résumé submissions, including information provided by referees.

Cookies and Web Tracking:
We use tracking technologies such as cookies to recognise your browser and track the pages you visit on our site. This information helps us optimise our site and improve your online experience. Most web browsers are set to accept cookies by default; however, you can adjust your browser settings if you do not wish to receive them.

Remarketing:
Our website uses analytics platforms (for example, Google AdWords and Google Analytics) to serve ads on other websites after you have visited our site. This practice, known as remarketing, helps us show you advertising that is relevant to your interests. 

Payment Protection:
We work with secure payment protection providers to verify and approve transactions. Information collected during payment processing is managed by our payment protection provider in accordance with their privacy policy. All payment information is transmitted over encrypted channels.

Third Parties:
We may collect Personal Information from third parties such as credit reporting agencies, law enforcement, and other government bodies.

If you do not provide us with the necessary Personal Information, we may be unable to deliver the requested products or services, or to provide you with information about them. For employees, a failure to provide requested information may affect our ability to meet our respective employment obligations.

Purposes for Collecting, Holding, Using, and Disclosing Your Personal Information

Your Personal Information will not be shared, sold, or disclosed except as described in this Privacy Policy. We retain Personal Information only as long as necessary for the purposes for which it was collected or as required by law. We use your Personal Information to:

  • Provide Products and Services:

    • Complete transactions, both in-store and online.
    • Deliver products and services.
    • Manage our membership program.
    • Address queries, feedback, or service issues via email, social media, telephone, or mail.

  • Marketing:

    • Inform you about products, services, events, or promotions that may interest you. You may opt out of marketing communications at any time.
    • Evaluate the effectiveness of our online advertising and improve our website’s performance and content.

  • Business Operations:

    • Analyse our business for planning, marketing, research, recruitment, and training purposes.
    • Enhance your experience and facilitate faster transactions.
    • Administer our business operations, track website usage, and gather demographic data.
    • Maintain the health and safety of our premises, staff, and customers, which may include collecting health-related information.

  • Other Purposes:

    • Prevent fraud and other criminal activities.
    • Support recruitment and engagement with contractors.
    • Comply with legal obligations or other authorised requirements.

Disclosure of Personal Information

We may disclose your Personal Information to:

  • Corporate Affiliates:
    Entities related to Afromojo as defined by applicable law.

  • Service Providers:
    Third-party providers who assist with application and system support, cloud computing, technical support, payment processing, delivery services, data analysis, and other professional services (such as accounting and legal advice).

  • Business Partners:
    Organisations with which we collaborate for marketing or promotional purposes, including online platforms and other partners.

  • Law Enforcement and Regulatory Bodies:
    To comply with legal obligations or in response to lawful requests from government agencies.

  • Business Purchasers:
    In the event that we sell part or all of our business, your Personal Information may be transferred as part of the transaction.

When disclosing Personal Information overseas, we ensure that the recipient is subject to privacy protections equivalent to those under Australian law. Overseas recipients may include our corporate affiliates and IT service providers located in regions such as Europe, Asia, Africa, North America, and South America.

Direct Marketing Communications

We may send you direct marketing communications regarding our products and services if we believe you would reasonably expect such contact based on how your Personal Information was collected. These communications may be sent via mail, SMS, social media, or email in accordance with applicable marketing laws (such as the Spam Act 2003 (Cth)). If you have a communication preference, we will do our best to adhere to it.

If you wish to opt out of marketing communications, please visit our opt-out page at:
www.afromojo.com/opt-out

With your consent, we may also share your Personal Information with selected partners for their direct marketing communications. You may opt out of receiving such communications from these partners at any time.

Access and Correction

You may request access to any Personal Information we hold about you at any time by contacting us using the details provided below. We will provide you with suitable means to access your information (for example, by mail or email). In some cases, we may charge a reasonable fee to cover our costs.

There may be situations where we are unable to provide access to your Personal Information, such as when disclosure would breach the privacy of others or is restricted by law. If you believe that any Personal Information we hold is incorrect, incomplete, or inaccurate, please contact us to request an amendment. If we decide not to amend the information, we will note your disagreement with it.

Employees are requested to follow internal processes to ensure that their records, such as bank account and contact details, are accurate and up to date.

Third-Party Websites

Links to third-party websites on our site are provided for your convenience. If you access these links, you will leave our site, and we are not responsible for the privacy practices of these external sites.

Security

We are committed to ensuring the security of your Personal Information and use industry-standard security measures to protect it from loss, misuse, unauthorised access, modification, or disclosure. These measures include:

  • Restricting access to our systems with passwords, firewalls, and antivirus software.
  • Maintaining security measures for our external and internal premises.

Complaints or Questions

If you have any questions about this Privacy Policy, or if you have concerns or complaints regarding how we handle your Personal Information, please contact our Privacy Officer using the details below. We aim to address all concerns fairly and promptly—typically within 30 days. If further time is required, we will notify you accordingly.

Privacy Officer Contact Details:
Afromojo Privacy Officer
Email: privacy@afromojo.com

For further information about privacy rights, you may also visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.

Definitions and Changes

In this policy, terms such as “Afromojo”, “we”, “us”, and “our” refer to Jonke Group Pty Ltd and its related entities. We may update this Privacy Policy from time to time. Any changes will be posted on our website. This policy was last updated on 02/06/2025.

By using our services, you agree to the collection and use of your Personal Information in accordance with this Privacy Policy.